General
How can I contact BY RAH?
You can contact us via email, WhatsApp, or Instagram. We usually reply within 24 hours
Do you offer Cash on Delivery?
Yes, Cash on Delivery (COD) is available across Pakistan
Shipping
How long does delivery take?
Orders are usually delivered within 3–7 working days across Pakistan
How can I track my order?
Once your order is shipped, tracking details will be shared via SMS or email.
Do you charge shipping fees?
Yes, shipping charges are applied at checkout. Sometimes free shipping offers are available
Returns & Exchanges
Are refunds available?
Refunds are only provided if you receive a damaged or incorrect item. Otherwise, exchanges are offered
Can I return or exchange my order?
Yes, exchanges are accepted within 7 days if the item is damaged, wrong, or has a size issue.